Privacy Policy

• We may collect personal data from you when you opt to contact our support team to report a bug or suggest an enhancement. The data we collect will be directly relevant to the issue you are addressing and will enable effective communication and understanding of the matter at hand. We prioritize the confidentiality and secure handling of any personal information provided during the support process.

• Our SOLWAI-ChatGPT Add-On is intended for users aged 13 and above. SOLWAI does not knowingly collect personal information from children under the age of 13. If you believe that a child under 13 has provided personal information to SOLWAI through our Add-On, please contact our support team. We will promptly investigate and, if necessary, remove the personal information from our systems. If you are between 13 and 18 years old, you must obtain consent from a parent or guardian before using our Add-On.

• We may combine or remove personal information in a way that no longer identifies you. This anonymized data allows us to analyze the effectiveness of our SOLWAI-ChatGPT Add-On, enhance features, conduct research, and share general user statistics with third parties. We handle de-identified information with utmost privacy and will not attempt to re-identify it unless required by law.

• While we strive to maintain your privacy, it’s important to note that our SOLWAI-ChatGPT Add-On relies on third-party suppliers, specifically OpenAI and ChatGPT. These suppliers may have their own privacy policies that govern the collection, storage, and use of user data when using their service. You can check OpenAI policy by following this link https://openai.com/policies/privacy-policy

• We want to make it clear that SOLWAI S.A.S does not have control over the privacy practices of our suppliers. Therefore, we explicitly decline any responsibility or liability for the collection, storage, and handling of user data by OpenAI and ChatGPT. We encourage you to review the privacy policies of these suppliers for a clear understanding of how they handle user data.

We take reasonable precautions to protect your information. We use industry-standard security measures to ensure the confidentiality and integrity of any data transmitted through our SOLWAI-ChatGPT Add-On. However, it’s important to note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

• We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we handle your information.